Refund policy

Last updated 22 October 2026

This policy explains when you can get your money back for CloudFile, provided by Swift Apps Jakub Kałamarz ("we"). It complements our terms of service.

1. Who processes payments

Our order process is conducted by our online reseller Paddle.com, which is the merchant of record for all our orders. Paddle processes every payment and refund, and itsbuyer terms apply to your purchase. You can send a refund request to us or directly to Paddle at paddle.net.

2. Free trial

New accounts get a 7-day free trial with no card required. You aren't charged for the trial, so there's nothing to refund.

3. 14-day money-back guarantee

If you're not happy, we refund the first payment of your subscription in full when you ask within14 days of that payment, no questions asked. Email[email protected] from your account address or contact Paddle. This applies once per customer, to new customers only.

4. Renewals and plan changes

Renewal payments and plan upgrades are not refunded, except where the law requires it or when you were charged by mistake, for example a duplicate charge or a billing error. We always correct those in full.

You can switch plans under Manage billing on the billing page. Paddle shows the amount due or any credit before you confirm the change.

5. Cancelling

You can cancel at any time from the billing page. Your plan stays active until the end of the period you've paid for, and you won't be charged again.

6. Right of withdrawal for EU and UK consumers

The service is intended for business customers. If you buy as a consumer in the EU or UK, you have a statutory right to withdraw from the contract within 14 days. By starting to use the service right away, you agree that it begins immediately. Either way, the money-back guarantee above refunds your first payment in full within the same14 days.

7. Service outages

If an outage seriously affects your use of the service, contact[email protected]. We handle credits case by case. You can follow current availability on the status page.

8. How refunds are paid

Paddle refunds the original payment method. The money usually reaches you within 5–10 business days, depending on your bank or card provider.